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Table of Contents


Note
titleWhat is a Certified Device

A Certified Device is a device which meets the following three criteria:

  1. The device is running an operating system and screen resolution that is the same or later as the minimum requirements stated below.
  2. The device must be currently supported by its manufacturer.
  3. Customers must have tested their range of Templates and Jobs on the devices that they procure.

It is not feasible for AllOnMobile Ltd and Whitespace Ltd to test all possible hardware platforms and it is worth noting that different Android devices are provided with different variants of the Android OS and that different variations of SQLite are distributed with Android and iOS operating systems. 

It is vitally important that customers recognise the importance of testing their own jobs and templates on their chosen devices and plan their device and OS updates accordingly. Templates and Jobs with field counts of 200 or greater OR which make use of SQLite calculations and look-ups are particulary sensitive to device performance and SQLite.

Miniumum operating system and screen resolution requirements:

Apple phones and tablets

All On Mobile and Whitespace Mobile v4 and v5 requires that Apple devices run iOS 12 13 and above and with screens of 1136x640px or better (iPhone 6 or later).

Samsung, Panasonic, TomTom and other Android phones and tablets

All On Mobile and Whitespace Mobile v4 and v5 requires that Android devices run 6.0.1 and above only.

All On Mobile and Whitespace Mobile v4 is not certified to run on Webfleet (TomTom devices.

Warning
titleSupport for Android 5.1.1
All On Mobile and Whitespace Mobile v4.x and v5.x requires Android v6 and above, however a degree of backwards compatibility has been included for devices running Android v5.1.1 only. Should users encounter issues running All On Mobile or Whitespace Mobile v4.x or v5.x on Android 5.1.1 we reserve the right not to fix or support these. Please contact support@allonmobile.com for further information.

) devices.

All On Mobile and Whitespace Mobile v3 requires that Android devices run 4.3 and above.

Both v3 and v4 versions of All On Mobile and Whitespace Mobile require a minimum screen resolution of 1136x640px, with the exception of Webfleet (TomTom) devices running at 1024x600px.

Windows devices

All On Mobile v4 has been tested on Lumia 550 and 650

devices

, Lenovo Thinkpad 10 and Microsoft Surface Pro 3.

All On Mobile and Whitespace Mobile v5 is not available for Windows Mobile devices.

Support for Windows 10 Mobile devices was withdrawn during December 2019, in line with Microsoft's end-of-life announcement.