Whitespace v11 is a major new release of the software and which includes fixes for many known defects and provides a series of functional improvements. Full details are in the release notes. The program of rolling out v11 upgrades and also deployments to new customers has started, and in this document provides detail and status of new issues identified during the roll-out.


The development of v11.1 is well under way and due for release in early 2023.

The table below will be updated frequently to reflect the list of current confirmed issues and their status.




TicketIssueFix Schedule

WS-6263

Ability to mass import 'ref' code on account sites for calendar collections

11.1

WS-10141

Username displayed rather than full name

11.1

WS-10198

Reset button for worksheet set to ForAction is not present

Backlog

WS-10216

Vehicle Users Absent from V11 Manage Users List

Propose No Fix due to SSO introduction

WS-10573

When editing a worksheet with several open on other browser tabs data can be incorrectly displayed.

11.1

WS-10579

Tab list can appear vertically when viewing a worksheet location

Backlog

WS-10607

When clicking Add User in Round Completions screen, session is closed.

Backlog

WS-11122Financial menu option not displayedBacklog
WS-11186Data export for collections can failBacklog
WS-11218Option to return to accounts site page following new worksheet creation.Backlog
WS-11220Issue with apply Assisted Collection Resolved by Charge Matrix setting

WS-11254

Unable to add more than one Service ID11.1
WS-11579Calendar does no display blue dots in multi-authority configuration.11.1
WS-11592Schedule calculation for Garden Waste can cause GW fail to display in Rounds to Cab.Backlog
WS-11593Viewing a worksheet before selecting tabs can cause tab information not to be shown until browser refresh.Backlog
WS-11735Default user Home pages is not retainedBacklog
WS-11254

Unable to add more than 1 Service ID in v11

11.1
WS-11377Expanding extra info fieldsBacklog
WS-11735User home pages not retainedBacklog





Process overview

When bugs are first reported they are investigated by the support team and then triaged. There are several possible outcomes of triage including further investigation or proposal to add to a release schedule or the development backlog for a future release.

Where an item is flagged as fixed, this means it is fixed in all new site builds and will be hot-fixed into existing v11 sites.