Whitespace v11 is a major new release of the software and which includes fixes for many known defects and provides a series of functional improvements. Full details are in the release notes. The program of rolling out v11 upgrades and also deployments to new customers has started, and in this document provides detail and status of new issues identified during the roll-out.
The development of v11.1 is complete the roll-out schedule has started and will continue throughout 2023.
The table below will be updated frequently to reflect the list of current confirmed issues and their status.
Ticket
Issue
Fix Schedule
WS-6263
Ability to mass import 'ref' code on account sites for calendar collections
11.1
WS-10141
Username displayed rather than full name, will be fixed by SSO implementation in 11.1
11.1
WS-10198
Reset button for worksheet set to ForAction is not present
11.1
WS-10216
Vehicle Users Absent from V11 Manage Users List
Propose No Fix due to SSO introduction
WS-10573
When editing a worksheet with several open on other browser tabs data can be incorrectly displayed.
11.1
WS-10579
Tab list can appear vertically when viewing a worksheet location
11.1
WS-10607
When clicking Add User in Round Completions screen, session is closed.
Propose no fix, this page is being removed in 11.1
WS-11122
Financial menu option not displayed
Backlog
WS-11186
Data export for collections can fail
11.1
WS-11218
Option to return to accounts site page following new worksheet creation.
Backlog
WS-11220
Issue with apply Assisted CollectionÂ
Resolved by Charge Matrix setting
WS-11254
Unable to add more than one Service ID
11.1
WS-11377
Expanding extra info fields
11.1
WS-11579
Calendar does no display blue dots in multi-authority configuration.
11.1
WS-11592
Schedule calculation for Garden Waste can cause GW fail to display in Rounds to Cab.
11.2
WS-11593
Viewing a worksheet before selecting tabs can cause tab information not to be shown until browser refresh.
11.2
WS-11735
Default user Home pages is not retained
Backlog
WS-13198 (and others)
UAT site performance - it is very slow.
Hosting environment updates will be completed by end of April
GW new subscriptions does not work as expected if the workflow uses AutoAssign activity.
Hotfix being deployed to sites
WS-13513
Option to change service item on service line is not retained.
In triage
Process overview
When bugs are first reported they are investigated by the support team and then triaged. There are several possible outcomes of triage including further investigation or proposal to add to a release schedule or the development backlog for a future release.