Raising Support Calls
- Lloyd Booker
To create a support ticket
If you are having problems with a live Whitespace or All On Mobile application the best way to get help is by raising a ticket on our support system.
The system is monitored during office hours and you will be redirected to the correct person who can assist you.
If it is out of hours, try searching for your issue using the search box or look at the common questions and solutions:
or have a look at our helpful videos
When raising a call please provide as much information as possible about what you were doing (include screenshots if you can), so that we are best able to help you. If there are any error message codes, ensure these are noted down and included in the ticket.
Whitespace support desk - https://whitespacews.atlassian.net/servicedesk/customer/portals
by e-mail: support@whitespacews.atlassian.net
Before raising a ticket for All On Mobile please check which version you are using by looking at the top of the log in screen.